This page explains how paying for Spot works: Spot Plus subscriptions, trials, cancelling, refunds and one-time purchases. It applies to purchases on the web through Stripe and in the iOS app through Apple. It is part of our terms of service.
What you get
Spot Plus unlocks the full course, every program, more Coach questions each day, unlimited document scans, unlimited reminders and routines, and certificates. One subscription covers your whole household. Partners you invite get full Plus at no cost. Sitters never pay. Sharing, poison and emergency answers, and downloading your data are always free.
Price and plans
We offer plans of different lengths, such as weekly, every 4 weeks, every 12 weeks and yearly. Some plans start with an intro price for the first period and then renew at the regular price. The price, billing period, any trial or intro price, and the renewal price are shown before you pay. Taxes may apply. The plan you see when you subscribe is the one that applies to you.
Trials
- Some plans start with a trial. A trial is either free or costs a small fee up front, and we show which before you pay.
- When the trial ends, your plan starts and we charge the price shown when you signed up, unless you cancel first.
- We email you before your trial ends with the price and the date.
- On iOS, cancel at least 24 hours before the trial ends to avoid the charge. Apple allows one introductory offer per Apple Account for each subscription group, so you may not get a trial if you have used one before.
Automatic renewal
Spot Plus renews automatically for the same period, at the renewal price shown when you subscribed, until you cancel. On the web, Stripe charges your card when each period ends. On iOS, Apple charges your Apple Account within 24 hours before the period ends, so cancel at least 24 hours before to avoid the next charge.
We email you before a yearly web plan renews. If the price of your plan is going to change, we tell you before it does and you can cancel first. If a payment fails, we keep Plus on for a short grace period while we retry, then pause it until the payment goes through.
Changing plans
On the web you can switch to a yearly plan in Manage subscription. We credit the unused time on your current plan, charge the difference to your card on file, and the yearly plan renews every year until you cancel. On iOS, change plans in your Apple Account settings.
How to cancel
- Web: in Spot, open the Pet tab, then Settings, then Manage subscription, then Cancel subscription.
- iPhone: open Settings, tap your name, tap Subscriptions, choose Spot and tap Cancel Subscription.
- When you cancel on the web we may offer a discount or a pause. You can say no and finish cancelling.
- You can also email us and we will cancel for you.
- After you cancel, you keep Plus until the end of the period you already paid for.
- Deleting the app does not cancel a plan. Deleting your account cancels a web plan, but not an App Store plan. Cancel that with Apple first.
Refunds
Web payments, including subscriptions, trial fees and one-time purchases, are not refundable, except where the law requires a refund. If we charged you by mistake, or something went wrong, email support@trainwithspot.com and we will look at it and try to make it right. Apple handles refunds for App Store purchases. Ask Apple at reportaproblem.apple.com.
If you live in the EU or UK, or anywhere else the law gives you a right to cancel and get your money back, that right still applies.
Restore purchases
If you reinstall Spot or get a new phone, sign in with the same account and tap Restore purchases in Settings. If you bought on the web, sign in with the same email and your plan will show up.
Household billing
One person buys the subscription for the household. If you pay for one household and join another, you are not charged twice. If the buyer leaves the household, the plan runs to the end of the period they paid for. Then someone else in the household can subscribe.
Lifetime
Lifetime is a one-time payment for Plus that never renews. It lasts for as long as we offer Spot. If you buy lifetime on the web while you have a web subscription, the subscription ends so you are not charged again.
Gifts
You can buy 3 or 12 months of Plus as a gift on the web. A gift is a one-time payment and never renews. We email the recipient a code on the date you choose, and it adds Plus to their household from the day they redeem it. Gift codes have no cash value. If the recipient already has a paid plan, that plan keeps renewing until they cancel it.
Other one-time purchases
We may sell one-time add-ons, such as the First 30 Days Kit, and in-app items, such as Treats and streak repairs. The price is shown before you pay. In-app items follow section 5 of our terms of service.
California and New York notices
If you live in California or New York, you can cancel online without calling us or answering a survey. We show the renewal terms before you subscribe, and we email you a confirmation that explains how to cancel.
Questions
Email us at support@trainwithspot.com.