Help center

Billing

One subscription, Spot Plus, covers your whole household. Where you bought it decides where you manage it.

• Bought in the iPhone app: Apple bills you and keeps the receipt. See your charges in Settings, then your name, then Subscriptions.
• Bought on the web: Stripe bills you. In Spot, open the Pet tab, then Settings, then Manage subscription to update your card or see invoices.
• Charged and not sure why? Email us with the date and amount.

The full details are in the subscription terms.

Cancel

1. iPhone: open Settings, tap your name, tap Subscriptions, choose Spot and tap Cancel.
2. Web: open Spot, go to the Pet tab, then Settings, then Manage subscription, then Cancel subscription.

Cancel at least 24 hours before a trial or renewal ends to avoid the next charge. You keep Plus until the end of the period you paid for. Deleting the app does not cancel your subscription. Deleting your account cancels a web plan, but not an App Store plan.

Restore purchases

New phone or reinstalled Spot? Sign in with the same account, then tap Restore purchases on the paywall or in Settings.

If you bought on the web, sign in with the email you used at checkout and your plan shows up on its own.

Invite a partner

1. Open You, then Household.
2. Tap Invite and send the link by text or email.
3. Your partner opens it and signs in. They get full Plus at no cost and see the same dogs and care log.

You can remove someone from the household at any time.

Share with a sitter

1. Open your dog, then Care, then Share with a sitter.
2. Send the link. The sitter needs no account and no app.
3. They see the care plan, log walks and meals and send you an update.

End the link whenever you like and it stops working right away. Sitters never pay.

Delete account

1. Open the Pet tab, then Settings, then Delete account.
2. Cancel any App Store subscription first, since deleting the account does not stop Apple billing. A web plan is cancelled for you.
3. Want a copy of your data? Tap Export my data in Settings before you delete.

We remove your account, dogs, records, documents and photos within 30 days. You can also email us from the address on your account. See the privacy policy for what we keep and why.